Grab A Gun Reviews

Ordered a gun, ammo, and magazines.
Gun and mags shipped fast.
FFL I used was already in their system.
All items received in good condition.
Rifle was cheapest I could find including transfer fees.

Minus one star for my ammunition order being canceled/refunded. Although I almost give a star back because communication was prompt and clear with prompt processing.

Customer service is really really bad. When called them the agent reply me this "sir i did this thousand time" until now cannot resolve the issue. I still need to wait escalation. Update wallet error i can't even verified my grab wallet they said need to be solve asap till noe no news!!!!

I bought this magazine on Grabagun because it was for a friend who was looking for one. He’s older and on a limited income, so I found one and he was excited about replacing one he lost. He is a happy man now.

Trijicon SRO AS described item shipped in a timely manner

Don’t buy from this company! They have some of the worst customer service I have ever dealt with. I ordered a firearm during a sale that included a $100 manufacturer rebate. They waited until after this offer was over to inform me via email that they would not ship the firearm to an FFL in my state with the magazines because they were “high capacity”. The major selling point of this particular firearm was that it came with five 17 round magazines. After informing them that I was in law enforcement and could provide my ID showing I am within the allowable round count for law enforcement in my state, they informed me that they still would not ship them with the gun and that would be the only way they would fulfill my order. They did GENEROUSLY offered to remove all five of the magazines and ship the firearm at the same cost, despite removing approximately $250 of the value from the order. I then inquired about the fact that I had ordered during this particular sale and now I was going to miss out on the $100 rebate, asking if there was anything they could do to help me out if I purchased some else that they would be willing to ship…. The answer was no sorry you are s@!t out of luck. Great customer service. Not sure why they believe it is there job to restrict the access of magazines to the state when it is being sent to an FFL Dealer. It’s the FFLs job to make sure restricted items are compliant prior to the sale or that the purchaser of said item are exempt. Horrible I’ll stick to dealing with primary arms and palmetto state armory they have always had great costumer service they just didn’t have this item in stock at the time.

So I bought a gun, which came with a 25 rd magazine, which the state I was shipping to only accepts 15 mags, so I asked to take the 25 rd out of the box and ship with additional 25 rd magazine I bought and was shipped, they said no they can not, but they could take the magazine out of the box then ship the gun, so they would take the mag out of the box but not to ship it to a legal address. They did offer a full refund, just thought that the magazines could have been shipped to the address that they already shipped the additional one to.

I made a purchase of 2 items. 1 CMMG 9mm barrel and bcg combo and 1 law tactical folder. After I made my purchase it only took a few days to receive an email stating my order had shipped. Few day after that I got notified my order was delivered and when I got home I opened my package to find only the CMMG barrle/bcg was in it. I did not receive anything stating that my items would be shipped separate or any additional tracking information. I contacted customer service asking about my item and a tracking information and got a email that said “ Well it has not shipped so there is not a tracking number yet.” I then asked if they had or could provide an estimated ship date and then I got “At the moment if I give you a date I would be lying. Due to it still being processed until it has finished we cannot give you a shipping ETA.” Needless to say after everything I cancelled this part of my order and re orders form another site witch shipped the day after and received in 3 days. From all this I gathered if you order from this site only order one item at a time.

Nothing like spending $$$ and a day later they offer a better deal on the same item. I called them to see what I can do. They basically told me to go pound salt. I will never buy from them anymore. I received a flashlight that was used . They pew pew bag has a huge hole in it. My sights come in today . Can't wait to see what I really get. Customer Service is horrible, I had to say hello several times to make sure he was on the phone.

Order process was straightforward. They worked with me to get the right FFL information entered and shipped very quickly. Product arrived exactly as described and packaged securely. Very positive experience.

Smooth Transaction and they were very helpful getting my FFL added to their records. My wife absoluteley loves her new Ruger LCP .380. I will be back for more!

Great prices, fantastic customer service, fast shipping, good selection, awesome Shoot Now, Pay Later program. The only downside would be the confusing order process.

I have ordered from GrabAGun several times. The website is very easy to navigate and view product.
They ship quickly and keep the customer updated.
One of my favorite online stores.

Horrible experience. Said my rifle would be shipped I. 3-5 business days - 22 business days later, and they cancel my order because it wasn’t in stock. There are other more reliable distributors.

Excellent price! Great customer service when I called prior to my purchase. Rifle was received in a timely manner and in great condition.

Got the part I ordered for a really good price and I got it in under a week. I would definitely order from them again and recommend if you’re considering ordering from them that you do.